Refund Policy

Everything Wedivo sells is digital and reaches your account the moment a payment is confirmed — a plan, a bundle of credits, a feature, a premium design. There is nothing to ship and nothing to send back, so this policy is what we do instead of a returns process.

It covers purchases you make from Wedivo. It does not cover digital gifts sent to a couple by their guests: that money is collected by Xendit and paid out to the couple, never to us, and it is dealt with in the Digital gifts clause of our Terms of Service.

If a payment is taken and you got nothing for it — a technical failure, a double charge, a plan that never activated — tell us and we will refund it in full.

This has no time limit and applies however you paid. You do not need to argue the case: if our records show the money arrived and the purchase did not, that is enough.

A change of mind is not refundable, and that holds even where you have not used any of it. Everything is granted the instant the payment is confirmed — the credits are in your account to spend, the feature is switched on, the design is unlocked — so there is no unopened state to hand back, and Indonesian law provides no cooling-off period for digital content of this kind. What it does give you, and what we honour without argument, is a purchase that matches what was described — if it does not, that is the section above rather than this one.

So please be sure a plan is the one you want before buying it. If you are not sure which one fits your wedding, ask us first: we would far rather answer that question than take money you did not mean to spend.

A purchase you have used — any credit spent, any feature or premium design used — is not refundable, because the work it paid for has already been performed. An AI-generated design or a set of prewedding images costs us to produce whether or not you go on to like it.

A plan granted by a voucher cost nothing, so there is nothing to refund. Vouchers themselves have no cash value and cannot be exchanged for money.

Nothing is charged for a checkout that expires or is left unpaid, so there is nothing to refund there either.

Email support@wedivo.id with the reference number shown on your receipt. It is the fastest way for us to find the payment.

We aim to reply within 3 business days. An approved refund goes back to the payment method it came from — we cannot send it anywhere else.

How long the money takes to appear after that is your bank's or card issuer's business, not ours; it is commonly a few working days and can be longer.

If something is wrong with a charge, please come to us before asking your bank to reverse it. A chargeback locks the payment while it is investigated, which makes it slower to put right than simply telling us — and we would rather fix the problem than dispute it.

Nothing in this policy limits any right you have under the consumer law of your own country that cannot be limited by agreement.